Shipping policy
At Dropcraft, we are committed to delivering your order quickly and safely.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Metro Cities: 2–5 business days
- Other Locations: 4–7 business days
- Delivery timelines may vary depending on your location and courier availability.
Shipping Charges
- Free Shipping on eligible orders as displayed on our website.
- Shipping charges, if applicable, will be calculated and shown at checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details. You can use the tracking number to monitor your shipment.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, or other unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address and contact details are accurate. Dropcraft is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged or Missing Items
If you receive a damaged package or any item is missing from your order, please contact us within 48 hours of delivery with your order number and clear photos of the package and product.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We will be happy to assist you.